Human Resources Services
The Consolidated Processing Center (CPC) has proven performance as a center of expertise in personnel action, benefits, and retirement processing. The CPC offers agencies a full range of systems and support services for transactional processing, benefits management and retirement counseling.
- 13 years as a consolidated center of expertise
- Provides nationwide support across all US continental time zones from one central location
- Provides quick reconciliation of issues with GSA’s Payroll Branch which is co-located with CPC.
- Provides benefits helpdesk during business hours via phone or e-mail
- Provides comprehensive support by a cadre of experienced retirement and benefits specialists
- Offers integrated service through GSA's human resources information technology system
- Utilizes Lean Six Sigma Process Improvement techniques to monitor data integrity and quality of processing