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Office of the Chief Information Officer

GSA staff counts on the OCIO, now known as GSA IT, for high quality information technology (IT). GSA IT provides staff with technology that is ever changing to provide better productivity, mobility, agility and cost savings. Our key functions:

OCIO services enable GSA’s mission. Our infrastructure is the backbone of GSA’s business and management applications. Our IT security program protects our systems and facilitates our successful telework program. Our help desk and onsite support are the point of contact for most of the IT services provided to our staff, from mobile and laptops, to security, voice and video capabilities. We establish the policies and procedures that govern the use of IT at GSA and we are responsible for monitoring and reporting on our compliance with laws, regulations, orders and directives. We provide the agency’s enterprise architecture as a framework to manage IT resources. We offer guidance on how to leverage IT services to support business and service objectives to the Administrator and GSA executives.

Opportunities – In keeping with our commitment to provide innovative, effective and efficient IT services and solutions GSA IT has identified areas that we will concentrate on for fiscal years 2014 – 2018. The essence of the plan is to drive growth and transformation through innovation and alignment of business and technology priorities.
GSA IT Information Resources Management (IRM) Strategic Plan Fiscal Year 2014-2018 - [PDF 1.2 MB].

  • Innovation – GSA serves all agencies of the federal government and as such should be a source of innovation in deploying information technology to enable our programs. In response, we are developing a standard set of core services across the agency that standardizes common services, but supports business-specific applications. We also recognize that a large and diverse group of people can make improvements and solve problems more quickly through collaboration. GSA is continuing to work towards an enterprisewide collaboration platform that harnesses this intelligence - allowing for better decision-making, the creation of new ideas and opportunities and operational excellence.
  • Sustainability – There are many opportunities to use IT as a smarter consumer, and to manage, monitor and reduce our energy use and consumption of natural resources. We are committed to reducing our environmental footprint and are working together on new ideas in support of this goal. GSA is working to expand power management programs, reduce unnecessary IT hardware such as personal printers and ensure that our infrastructure enables employees to work from anywhere.
  • IT Security – GSA and all federal agencies are mandated to implement many IT Security measures. GSA is making progress in implementing these mandates and doing it without additional funding. We are working to maintain our level of support and compliance, while managing the impacts to our end users through change management and communications initiatives. Many initiatives provide increased security while also improving the user’s experience.

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