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1 (800) FED-INFO USA.gov Contact Center

GSA’s USA.gov Contact Center, formerly the National Contact Center, part of Office of Citizen Services and Innovative Technologies, serves as a single point of contact for citizens with questions about federal agencies, programs, and services.

Citizens can contact the Contact Center in several ways:

  • Ask questions and speak with an agent (in English or Spanish) by calling 1-800-FED-INFO (800-333-4636), 8 am to 8 pm EST, M - F
  • E-mail questions at E-mail Your Question to USA.gov
  • Chat with an agent by visiting Chat With Us, 8 am to 8 pm EST, M - F
  • Listen to recorded information at 1-800-FED-INFO,  24 hours a day
  • Find information at Answers.USA.gov

In fiscal year 2013, the Contact Center answered over 800,000 calls, 60,000 emails, 35,000 chat sessions and had over 8 million visits to Answers.USA.gov. 

Read the USA.gov Contact Center Fact Sheet.

The Office of Citizen Services and Innovative Technologies can also provide procurement assistance to agencies through USA Contact, a multiple award indefinite-delivery, indefinite-quantity (IDIQ) contract that specializes in contact center services. Agencies save time and money purchasing a wide variety of contact center services through this streamlined approach, which promises high-quality performance from prescreened world-class providers. Drawing on its long-term experience managing the USA.gov Contact Center, the same agency that built and manages the USA.gov Contact Center has created this IDIQ contract and made it available to other federal agencies.

Misdirects Program

Do you receive calls and emails that have nothing to do with your agency’s mission and wish you had someone else who could handle these for you?  The USA.gov Contact Center can handle your misdirected inquiries.  Simply give the caller with the 1 (800) FED INFO number to redirect calls, or email misdirect@mail.fedinfo.gov to redirect email inquiries.

 


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