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Office of Enterprise Infrastructure

The Office of Enterprise Infrastructure operates GSA's Information Technology (IT) systems, which implements, operates, maintains and supports our business and management applications. A partial listing of the IT services we provide includes:

  • IT Help and on-site support;
  • laptop, personal computer, and tablet management;
  • mobile device management including smart phones and tablets;
  • cloud-based collaboration services and support;
  • mobility and teleworking related initiatives such as our Anytime, Anywhere on Any Device (A3) services;
  • network operations support;
  • Voice over Internet Protocol (VoIP) services and support;
  • Virtual Private Network (VPN) and remote access support;
  • hoteling software support;
  • cloud-based email services and support; and
  • video conferencing and live video streaming services;

Many of these services are tracked through performance metrics. All are supported through the GSA IT Service Desk. The Office of Enterprise Infrastructure also provides on-site staff and quality support throughout GSA, including its' regions.



David Alexander Shive
(202) 501-6468

Jason Donow
(202) 694-8123

Brian Muolo
(703) 605-9120

network operations, help desk, remote mail, wide area network, email, local support, cio, ocio, IT Systems