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Customer Information

These are questions frequently asked from the Public. 

  1. How does one identify which card belongs to which vehicle?

  2. How is a customer Personal Identification Number (PIN)/Driver ID assigned?

  3. What if a GSA Fleet vehicle breaks down and a tow is needed?

  4. Is it possible to use a vendor that does not accept the Wright Express (WEX) Fleet card?

  5. Who is the contact if problems occur fueling using my card?

  6. How can a customer obtain maintenance using the GSA Fleet WEX card?

  7. Where is the WEX card accepted?

  8. What types of purchases are authorized?

  9. What are the driver responsibilities for safeguarding the card?

  10. How is the dollar limit increased on a GSA Fleet card?

 


  1. How does one identify which card belongs to which vehicle?

GSA Fleet has the seven digit, vehicle tag number embossed on the face of each fleet card (Ex. G12-3456A). The “one fleet card per vehicle” concept applies to GSA Fleet vehicles only, and may not be true for an agency-owned or commercially leased vehicle.

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  1. How is a customer PIN/Driver ID assigned?

A customer’s PIN/Driver ID will not be provided over the Internet. Please contact a local Fleet Management Center (FMC) for more information.

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  1. What if a GSA Fleet vehicle breaks down and a tow is needed?

Call the Maintenance Control Center (MCC) at 1-866-400-0111 or call your local FMC. GSA Fleet encourages the use of free manufacturer roadside assistance programs and, where the vehicle is out of warranty, has agreements with local towing companies which help save money and keep your rates low.

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  1. Is it possible to use a vendor that does not accept the WEX Fleet card?

Yes. The GSA Fleet card has a MasterCard backup. For maintenance and fuel purchases, simply turn the card over and call 1-866-WEX-4GSA (939-4472).

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  1. Who is the contact if problems occur fueling using my card?

Call 1-866-WEX-4GSA (939-4472), the number on the back of the card.

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  1. How can a customer obtain maintenance using the GSA Fleet WEX card?

For maintenance under $100 – merchants can either electronically accept the WEX Fleet card or call in the transactions to 1-866-WEX-4GSA (939-4472) to receive a MasterCard number. For maintenance over $100 or for any accident damage – merchants should phone GSA Fleet PRIOR to doing the work at 1-866-400-0411.

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  1. Where is the WEX card accepted?

The GSA Fleet WEX INC card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. There is a listing of merchants that accept the card in the Fleet Service Card User Guide, or visit WEX INC. Customers may download the WEX Connect app through either the iPhone App Store or the Google Play store to easily find locations where the WEX Fleet card is accepted.

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  1. What types of purchases are authorized?

In accordance with the Federal Acquisition Regulation (FAR 13.1301), the government-wide commercial Fleet Services Card is authorized for the purchase of fuel, maintenance and repair of Government owned/operated motor vehicles.

Fleet Services Cards are issued to specific vehicles and should only be used for the vehicle to which it is issued.

An agency that leases a vehicle through GSA is the government’s agent for each purchase made with the Fleet Services Card and is responsible for each transaction. The agency is also responsible for ensuring compliance with applicable GSA Fleet and agency regulations and procedures.

Authorized Transactions

  • Regular unleaded, self-service fuel for GSA vehicle;
  • Immediately consumable items for vehicle (e.g. a quart of oil or washer fluid);
  • Required preventative maintenance;
  • Car washes – not to exceed regional policy – generally $25 per month; and
  • Mechanical repairs for GSA vehicle to which the card is assigned.

Unauthorized Transactions

  • Premium or full service fueling (unless required by state law);
  • Convenience store items, to include maps, air fresheners, food, and more;
  • Over-maintenance of the vehicle – ONLY purchase maintenance authorized by GSA Fleet;
  • Excessive car washes or details;
  • Upgraded tires; and
  • Accessories, such as snow plows (contact your Fleet Service Representative instead).

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  1. What are the driver responsibilities for safeguarding the card?
  • Keep the card in a secure place. It is not permissible to store the card in the vehicle;
  • Keep cards out of heat and away from magnets and cell phones;
  • Do not keep Driver ID/PIN numbers with the cards;
  • Enter correct odometer reading at the pump; and
  • Report any suspicious activity to GSA Fleet.

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  1. How is the dollar limit increased on a GSA Fleet card?

Dollar limits on the fleet cards will be set based on the tank capacity of the vehicle. Pumps have merchant-set dollar limits built into the software that card providers cannot override. As fuel prices rise, fleet card provider’s work with merchants to determine the pump shutoff limits that make the most economical sense, and the merchant determines the final limit.

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CONTACTS

GSA Fleet Loss Prevention Team (LPT)

Replacement Fleet Cards


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