1 (800) FED-INFO National Contact Center
GSA’s National Contact Center (NCC), part of Office of Citizen Services and Innovative Technologies, serves as a single point of contact for citizens with questions about federal agencies, programs, and services.
Citizens can contact the NCC in several ways:
- Ask questions and speak with an agent (in English or Spanish) by calling 1-800-FED-INFO (800-333-4636), 8 am to 8 pm EST, M - F
- E-mail questions at www.usa.gov/questions
- Chat with an agent by visiting www.usa.gov/chat, 8 am to 8 pm EST, M - F
- Listen to recorded information at 1-800-FED-INFO, 24 hours a day
- Find information at Answers.USA.gov
In fiscal year 2011, the NCC answered nearly 1 million calls, 77,000 emails, 16,000 chat sessions and had almost 7 million visits to Answers.USA.gov.
The Office of Citizen Services and Innovative Technologies can also provide procurement assistance to agencies through USA Contact, a multiple award indefinite-delivery, indefinite-quantity (IDIQ) contract that specializes in contact center services. Agencies save time and money purchasing a wide variety of contact center services through this streamlined approach, which promises high-quality performance from prescreened world-class providers. Drawing on its long-term experience managing the National Contact Center, the same agency that built and manages the NCC has created this IDIQ contract and made it available to other federal agencies.
Do you receive calls and emails that have nothing to do with your agency’s mission and wish you had someone else who could handle these for you? The NCC can handle your misdirected inquiries. Simply give the caller with the 1 (800) FED INFO number to redirect calls, or email firstname.lastname@example.org to redirect email inquiries.