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Successful First Year

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Posted July 30, 2004

USA Services, one of the President’s Management Agenda E-Government initiatives, was developed to improve the communication between federal agencies and citizens. At the end of its first highly successful year of operation, USA Services is fulfilling that mission.

As part of the USA Services initiative, GSA has awarded a contract for contact center services to five vendors. This unique contract is available through GSA to federal agencies, helping them to effectively deliver information to their constituents.

USA Services presents citizens with a single “front door” to government information and services. Components of USA Services include:

  • USA.gov, the official U.S. government Web portal
  • 1 (800) FED-INFO National Contact Center
  • Federal Citizen Information Center (FCIC) in Pueblo, Colorado

Contact Stuart Willoughby to learn more about USA Services.


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