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How to Order from Networx

Steps for ordering services on the Networx contract are:

  1. Develop requirements
  2. Conduct fair opportunity
  3. Get a contract modification for your SOW requirements
  4. Place the order
  5. Fulfill the order
  6. Evaluate past performance

For a complete description of these steps, download the Networx Fair Opportunity and Statement of Work Guide (PDF, 264 KB).

1. Develop requirements

Develop your requirements for Networx ordering based on your inventory (if transitioning) and your understanding of your future operational needs. These requirements will help you select an industry partner through the fair opportunity process.

Tools and resources

Networx Enterprise or Networx Universal?

Your requirements might lead you to use Networx Enterprise or Networx Universal. For example, if you need call center services, you may want to use Networx Enterprise. If you need information transport services, such as frame relay services, you may want to use Networx Universal. 

You should make this decision before you conduct fair opportunity.

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2. Conduct fair opportunity

To conduct fair opportunity, you must compete your requirement to all vendors on either the Networx Enterprise or Networx Universal, depending on which contract you’ve selected. There are two ways to order from Networx and provide fair opportunity:

  • Standard process – you use the established fixed-price Contract Line Item Numbers (CLINs) in the Networx contracts
  • Statement of work (SOW) process – you have a unique requirement that has no established CLINs in the Networx contracts, Networx Services can help, please contact your agency Technology Service Manager and inquire about Networx SOW assistance.

Select the Networx industry partner best suited to provide the services you need. You must document the basis for your decision, and then forward the decision to the Technology Service Manager.

Tools and resources

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3. Get a contract modification for your SOW requirements

Tools and resources

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4. Place the order

Your agency’s Designated Agency Representative (DAR) should place orders for Networx. Your industry partner(s) might provide them with tools or training on ordering. When an industry partner receives the order, they should provide you with an Order Receipt Acknowledgment within one business day.

If the order is valid, you should receive a Service Order Confirmation within five business days. If the order is not valid, the industry partner will let you know. (Reasons for invalid orders include emailing a summary of a mass order, or ordering items still pending modification onto the contract.) In general, the industry partner will provide order tracking and help you and GSA to monitor billing, service inventories, and credits.

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5. Fulfill the order

The industry partner will let you know how long the service will take to implement, and will do verification and acceptance testing. When the service is ready, they will give you a Service Order Completion Notice (SOCN) and start billing you.

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6. Evaluate past performance

According to FAR 42.1502, the contracting officer for Networx at your agency must input past performance data about your industry partner(s). Visit the Contractor Performance Assessment and Reporting System (CPARS) to input your data. Other agencies will be able to access what you reported at the Past Performance Information Retrieval System (PPIRS).

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Tools and resources

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