Customer Satisfaction Index - Archives
The Customer Satisfaction Index (CSI) Archives provide a history of yearly CSIs that reflect the performance metrics used by the relocating employee, and the agency's transportation officer or traffic manager to evaluate the Transportation Service Provider (TSP) participating in GSA's Centralized Household Goods Traffic Management Program.
View the most current CSI Indexes at Customer Satisfaction Index - Current and Proposed.
| Name | Format | Size |
|---|---|---|
| 2011 Domestic CSI | 219k | |
| 2011 International CSI | 155k | |
| 2010 Domestic CSI | 45k | |
| 2010 International CSI | 27k | |
| 2009 Domestic and International CSI | Excel | 21k |
| 2008 Domestic and International CSI | Excel | 50k |
