Office of Citizen Services and Innovative Technologies
The Office of Citizen Services and Innovative Technologies is the nation's focal point for data, information and services offered by the federal government to citizens. In addition, we play a leadership role in identifying and applying new technologies to effective government operations and excellence in customer service in the government.
The Office of Citizen Services’ primary goal is to ensure that the public has a unified experience when accessing information from the government from the web (USA.gov and GobiernoUSA.gov), in print, and over the telephone (1-800 FED INFO). This includes new delivery channels such as social media as well as new technology such as Smartphone. We work closely with other government agencies—federal, state, local, and international—to collect and consolidate information and make it available to the public and share experiences that lead to better solutions. We also lead several interagency groups to share best practices and develop strategies for improving the way we provide services to the American public.
The Office of Innovative Technologies focuses on initiatives that enable agencies to deliver most effective and efficient services to citizens, Information technology initiatives that advance the President’s technology agenda, including e-Government initiatives and Cloud computing initiatives under the Federal Cloud Computing Program Management Office (PMO.)
The 18F builds effective, user-centric digital services focused on the interaction between government and the people and businesses it serves. We help agencies deliver on their mission through the development of digital and web services. Our newly formed organization, within the General Services Administration, encompasses the Presidential Innovation Fellows program and an in-house digital delivery team.