Ask a Regional Account Manager
Welcome to the “Ask a RAM” section of our Behind the Bricks newsletter. In future editions, this section will be reserved for answers from our Regional Account Managers to your more common questions. But for this inaugural issue, we would like to tell you about the Office of Client Solutions and how they can help you better manage your projects.
The Office of Client Solutions (OCS) serves as the liaison between the PBS business lines and our clients. OCS provides information regarding services, processes, and national initiatives and ensures mutual understanding between PBS and clients. The point of contact between clients and OCS are our Regional Account Managers (RAMs).
Regional Account Managers from the Office of Client Solutions provide the following services:
- Assist in developing customer account plans,
- Identify and roll out regional Client Portfolio Planning opportunities.
- Provide guidance and expertise to customers by linking their business drivers and strategic needs to GSA services, and
- Serve as a customer advocate within GSA.
OCS is excited for the opportunity to communicate with our customers through the Behind the Bricks newsletter. Our RAMs look forward to answering your questions in the issues to come. In the mean time, allow us to introduce two members of our OCS Division.
OCS Staff Spotlight
Maria Guida, Director, Office of Client Solutions
Maria Guida joined GSA in 1991 as a realty specialist. In 2001, Ms. Guida was named Realty Branch Chief and served as the Judiciary Branch Chief from 2006 until she was selected to head the Office of Client Solutions in March 2012. In addition to managing the OCS Division, Ms. Guida serves on the Board of Directors, the Deputies Council, and oversees the Region 2 congressional services program.
Jennifer Bennett, Senior Regional Account Manager, Office of Client Solutions
Jennifer Bennett has been a Regional Account Manager with GSA since 2002. During her tenure as a RAM, Ms. Bennett has completed rotational assignments in the Leasing and Service Center divisions as well as the GSA National Mentoring Program. In May 2012, she was appointed to the Senior RAM position, and currently manages accounts for CBP, ICE, Secret Service, FEMA, TSA, DoD, SSA, and NPPD.