GSA's Office of Citizen Services Presents Latest Ideas
on OpenGov and Citizen Engagement At FedScoop
By Robert Lesino
General Services Administration
WASHINGTON, May 11, 2011 – GSA’s Associate Administrator David L. McClure of the Office of Citizen Services and Innovative Technologies discussed the agency’s progress on open government and citizen engagement at today’s FedScoop summit.
During FedScoop’s Citizen Engagement and OpenGov Summit, McClure discussed the current thinking about how to engage the public. McClure explained that government agencies are working hard to improve the way they deliver citizen services and use all the communication channels and vehicles being embraced through technology.
GSA’s Director Sheila Campbell of the Center for Excellence in Digital Government explained that GSA is an accelerator and incubator for governmentwide new media and citizen engagement solutions, making it easier for the government and the public to constructively engage. Campbell was FedScoop’s featured speaker on citizen engagement best practices.
The Center for Excellence in Digital Government provides public engagement tools and technology, research, best practices, training, assistance, policy guidance, and outreach to meet 21st century citizen expectations of participation, collaboration, and services.
McClure and Campbell discussed the engagement tools and best practices, such as social media tools; Challenge.gov to provide a platform for federal innovation challenges; federal-compatible terms of service for free social media tools on apps.gov; mobile device solutions to access government in new ways; and guidance on new media in government.
You can explore more about FedScoop and GSA’s Center for Excellence in digital Government at these links.
FedScoop event page>>