FY 2013 Federal Acquisition Service (FAS) Customer Survey
The Federal Acquisition Service (FAS) Customer Survey aims to provide valuable, constructive feedback from the many diverse customer groups that are serviced by the FAS program offices worldwide. The feedback collected from this survey will enable FAS to make improvements to serve our customers more effectively and efficiently.
The FAS program offices included in the FY 2013 FAS Customer Survey are:
- Assisted Acquisition Services (AAS)
- GSA Automotive
- GSA Fleet
- GSA SmartPay®
- GSA Freight Management Program
- GSA Network Services Programs (i.e., Networx)
- GSA Regional Network Services (i.e., WITS, GRITS and LSAs)
- GSA Governmentwide Acquisition Contracts (GWACs)
- USAccess Program
- IT Schedule 70
- SmartBUY
- GSA Global Supply™
- USMC ServMart
- Non-IT GSA Multiple Award Schedules (MAS)
- Personal Property Management (PPM)
- Federal Strategic Sourcing Initiative (FSSI) for Office Supplies (OS2)
- Federal Strategic Sourcing Initiative (FSSI) for Domestic Delivery Services (DDS2)
- Federal Strategic Sourcing Initiative (FSSI) for Print Management Services
Before the survey opens, our research team will send a pre-notification email to our customers to notify them about the survey. The email will indicate the names of our authorized third party contractors (PricewaterhouseCoopers (PwC), Fors Marsh Group and Feedback Systems, Inc.) who are compiling our survey results. The actual survey invitation will be sent in May, 2013, and is originated from our authorized third party contractor. This arrangement ensures objectivity and confidentiality in our survey. The survey will conclude in June 2013.
If you have any questions about this initiative, please contact one of our study team members:
Kathleen Carson, kathleen.carson@gsa.gov, (703) 605-5659
Emily Covey, emily.covey@gsa.gov, (703) 605-5546
Robert Alton, robert.alton@gsa.gov, (703) 605-8479
