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GSA Executive Receives Honor for Achievements in Citizen Service

GSA #10595

May 26, 2009
Contact: Tobi Edler, (202) 501-9087
tobi.edler@gsa.gov

WASHINGTON — A top executive at the U.S. General Services Administration, Martha Dorris,  received the Civilian Government Outstanding Achievement Award today, honoring leaders who deliver results to the citizen.

Each year, the Armed Forces Communications and Electronics Association's Bethesda Chapter presents its highest civilian government award to a leader who has exemplified outstanding management to achieve governmentwide efficiencies and program effectiveness.

Dorris, Acting Associate Administrator of GSA’s Office of Citizen Services and Communications, was honored for leading her team in cost-saving programs, innovative problem-solving, teamwork and program consolidation. The Office of Citizen Services (OCS)  team also maintains a focus on information accuracy, citizen satisfaction, quality staff retention, performance management, program accomplishments and continued improvement.

“It feels good to be honored for government customer service," said Dorris. "We want to be a beacon for all agencies, encouraging them to take a renewed look at the value of service to taxpayers.”

OCS collaborates with other agencies governmentwide to highlight best practices, with the goal of making it easier for citizens to get information and services from the government.

Dorris has ensured that OCS remains flexible, innovative and resilient enough to solve the needs of the public. OCS staff constantly scans the environment to ensure that government remains a platform for citizen engagement.

OCS also provides leadership in enhancing government service to the public by creating networks of federal, state, and local government officials, by facilitating the use of web 2.0 and new media channels, and by coordinating communities of interest among government web managers and among contact center managers.

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