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IT Schedule 70 Frequently Asked Questions (FAQs) for Industry Partners

Before you receive a contract or Pre-Award

  1. How do I get on IT Schedule 70?
  2. Where can I find the solicitation document and package?
  3. How do I submit my offer?
  4. How many years of past performance do I have to show for the offer? For open ratings?
  5. How soon will my open ratings report expire?
  6. Is there a restriction on how long a company has to be in business before it can get a contract?
  7. A new solicitation refresh (a new version of the solicitation) came out after I submitted my offer. What should I do?
  8. How do I obtain a digital certificate?
  9. Can I obtain digital certificates from GSA?
  10. How long does it take to get a digital certificate?
  11. Who is the "offeror"?
  12. How long does it take to get awarded?
  13. Whom do I contact after I submit my offer?
  14. Whom do I contact if I have not heard anything within 14 days after having submitted my offer?
  15. I never received a welcome letter. Who is my contracting officer?

After you receive a contract or Post-Award

  1. How do I add or change items to my already awarded contract?
  2. Our contract has expired. What do I have to do to renew the contract?
  3. Can I reinstate a contract after it has expired?
  4. Once awarded, how do I market my contract to get more sales?
  5. How do I put my items on GSA Advantage!® after I am awarded a contract
  6. Why was my contract cancelled?
  7. Who is my GSA contract representative?
  8. What is a contractor team arrangement under GSA IT Schedule 70?
  9. Where can I find information specifically for small businesses?
  10. What is the difference between software maintenance as a product vs. software maintenance as a service?
  11. How is GSA awarding contracts for products made in China?
  12. In Trade Agreements 52.225-5, "substantially" transformed is very subjective. Does it mean 95 percent owned or controlled, or does it mean as little as 51 percent owned or controlled?
  13. Is the Federal Information Security Management Act (FISMA) incorporated into IT Schedule 70 Contracts? Is there a symbol for FISMA in GSA Advantage!® similar to 508 or other programs?
  14. How do I use eBuy?

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Before you receive a contract or Pre-Award

1. How do I get on IT Schedule 70?

Your first step is to download the IT Schedule 70 Solicitation. Visit the IT Schedule 70 web page at How to Get a Contract , which will walk you through the basic steps and requirements. You can also contact the IT Schedule 70 Customer Service Center at (855) 482-4348, or email ITCSC@gsa.gov and request the most current "How to Get on Schedule" presentation.

The GSA Vendor Support Center has a wealth of information on contracting with GSA. The "Pathway to Success" training webinar is a great place to start assessing your readiness.

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2. Where can I find the solicitation document and package?

The Solicitation is on the Federal Business Opportunities (FedBizOpps) website. Be sure to download the entire solicitation package with the attachments.

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3. How do I submit my offer?

IT Schedule 70 accepts only electronic offers via GSA’s electronic offer submission system called eOffer/eMod. To submit electronically, go to 
eoffer.gsa.gov. You can find user guides and instructions on how to obtain digital certificates required for submitting offers or requesting contract modifications.

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4. How many years of past performance do I have to show for the offer? For open ratings?

The company must show two years of past performance. These records are used for the offer and for open ratings.

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5. How soon will my open ratings report expire?

Open ratings reports are good for one year from the date of issuance (administered by Dun & Bradstreet). To learn more about open ratings reports go to www.ppereports.com.

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6. Is there a restriction on how long a company has to be in business before it can get a contract?

IT Schedule 70 requests two years of past performance.

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7. A new solicitation refresh (a new version of the solicitation) came out after I submitted my offer, what should I do?

You will receive an amendment for inclusion in the final contract.

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8. How do I get a digital certificate?

A digital certificate is required to submit an offer or a modification to a contract. To learn how to obtain a digital certificate, go to the eOffer website for complete instructions.

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9. Can I obtain digital certificates from GSA?

Originally, GSA offered complimentary digital certificates to encourage electronic submissions of offers and modifications, but is no longer doing so. You must purchase digital certificates at your own expense. To find out more, visit the eOffer Digital Certificates web page on the eOffer website.

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10. How long does it take to get a digital certificate?

It takes seven to 14 days after submission of notarized paperwork. Digital certificates must be updated every two years.

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11. Who is the "offeror"?

The offeror is the industry partner or vendor submitting an offer to GSA.

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12. How long does it take to get awarded?

We strive to process each offer within 120 days or less. Each offer is unique and varies in complexity, requiring different levels of negotiation, and time.

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13. Who do I contact after I submit my offer?

The contracting officer assigned to your offer will send a welcome letter within 14 days of your submission with their contact information.

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14. Who do I contact if I have not heard anything within 14 days after having submitted my offer?

Contact the IT Schedule 70 Customer Service Center at (855) 482-4348 or email ITCSC@gsa.gov.

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15. I never received a welcome letter. Who is my contracting officer?

If you never received a welcome letter, then please contact the IT Schedule 70 Customer Service Center at (855) ITaid4U (482-4348) or via email at ITCSC@gsa.gov to find out who your contracting officer is.

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After you receive a contract or Post-Award

 

16. How do I add or change items to my already awarded contract?

You can request a contract modification by submitting a request to the Contracting Officer for approval via the eOffer/eMod system. To learn more about how to submit an eMod, go to the eOffer/eMod system login screen and download the system guide for submitting modifications.  Full details on modifications are found in the Solicitation under the clause: 552.243-72 MODIFICATIONS.

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17. Our contract has expired. What do I have to do to renew the contract?

Once an IT Schedule 70 contract has expired, it cannot be renewed — it must be submitted as a new offer. IT Schedule 70 is an open solicitation, which means new offers are accepted all the time.

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18. Can I reinstate a contract after it has expired?

No, you must submit a new offer if your contract expired.

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19. Once awarded, how do I market my contract to get more sales?

Read Steps to Success: Make the Most of Your GSA Contract (PDF, 2.73MB) for more information on marketing your contract. GSA offers training on marketing your contract. Check the GSA IT Schedule 70 Training and Events webpage for the next available training.

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20. How do I put my items on GSA Advantage!® after I am awarded a contract?

Download the SIP Software from the Vendor Support Center. The Vendor Support Center is your resource for keeping your contract compliant. There you will find detailed instructions on how to get on GSA Advantage!.

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21. Why was my contract cancelled?

You should have received notification of the cancellation with a written explanation. If you did not, contact your contracting officer or the IT Schedule 70 Contact Center at (855) ITaid4U (482-4348) or via email at ITCSC@gsa.gov.

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22. Who is my GSA contract representative?

Your contract representative is your point of contact for your contract. If you don’t know who that is, go to GSA eLibrary, and type your company name or contract number (GS-35F-0000X) in the search bar and click "Search." Then, click on the company name in red. To the right of your company information is your GSA contract representative, listed as the "Gov't Point of Contact".

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23. What is a Contractor Team Arrangement (CTA) under GSA IT Schedule 70?

A CTA is an arrangement between two or more GSA Schedule contractors to work together to meet an agency's requirements. The CTA allows the contractor to meet the government agency needs by providing a total solution that combines the supplies and/or services from the team members' separate GSA Schedule contracts. It permits contractors to complement each other's capabilities to compete for orders for which they may not independently qualify. A customer benefits from a CTA by buying a solution rather than making separate buys from various contractors. Learn more about Contractor Team Arrangements.

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24. Where can I find information specifically for small businesses?

Learn more about resources available to small businesses, and about doing business with GSA and the Federal Government at the GSA Small Business Utilization Office web page. 

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25. What is the difference between software maintenance as a product vs. software maintenance as a service?

Software Maintenance as a Product is billed at the time of purchase. Software maintenance as a product is used for the purpose of maintaining the operability and usability of the software product by utilizing published fixes to bugs via patches, updates, or upgrades. An example is the publishing of bugs or defect fixes by using patches to keep the software current. Software maintenance as a product is now found under the terms and conditions for SINs 132-32 and 132-33, because they are software-related SINs that are considered products. This classification allows for Software Maintenance as a Product to be billed at the time of purchase.

Software Maintenance as a Service is billed in arrears in accordance with 31 U.S.C 3324. Software maintenance as a service is purchased for the purpose of solving user identified problems using technical support outside the scope of software maintenance as a product. For example, when problems arise after software implementation, such as when the software is incompatible with the organization's IT infrastructure.

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26. How is GSA awarding contracts for products made in China?

Items that are not Trade Agreement Compliant are sometimes awarded due to error or misunderstanding, misstatement of fact, or confusion on the part of the offeror. Each instance where a non-compliant product is awarded must be addressed on an individual basis, as circumstances may be different for each case. The contracting officer must rely on the contractor’s self-certification. The responsibility to certify and to comply lies with the offeror in accordance with FAR 52.212-3(g)(4) Trade Agreements Certificate. This is appropriate because the offeror has the information regarding the origin or parts, manufacturing site, and value-added process.

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27. In Trade Agreements 52.225-5, "substantially" transformed is very subjective. Does it mean 95 percent owned or controlled, or does it mean as little as 51 percent owned or controlled?

The word "substantial" does not have a concrete definition in the FAR, GSAR, or from FAS Acquisition Management. It is generally assumed that the article is more than 50 percent transformed in a designated country. If the offeror does not know wether offered products qualify as substantially transformed, he or she should contact the U.S. Department of Commerce for a determination.

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28. Is the Federal Information Security Management Act (FISMA) incorporated into IT Schedule 70 Contracts? Is there a symbol for FISMA in GSA Advantage!® similar to 508 or other programs?

Solutions under Schedule 70 related to identity and access management (in particular SIN 132-60 A-E), must meet FISMA standards for identity and access management. There is not, however, a special FISMA designator for those offerings.

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29. How do I use eBuy?

Visit the GSA eBuy website, and enter your contract number and password to view the current RFQs submitted through eBuy under your SIN(s) and Schedule. To learn more about eBuy, download the tutorial.

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