GSA provides you with this material to enhance your understanding of our customer service standards and to help you share this understanding with your employees. Use this material as a basis for training employees on GSA customer service standards or to enhance your own training program.
|Business-size Card||This double-sided card succinctly describes the five key customer service principles.||Business Card|
|Fact Sheet||This one page document can be shared with employees and serve as a desk reference.||Fact Sheet|
|PowerPoint Presentation||This short presentation encourages group conversation about each of the key customer service principles.||Presentation|