Client Enrichment Series
The Western GSA Regions 7, 8, 9, and 10 host monthly webinars to further educate our clients regarding current GSA procedures, policies and value-added services. The series of presentations are given by GSA Central Office subject-matter experts, and are open to GSA clients nationwide. Below are the presentations to date:
Client Education Series presentations:
April 18, 2013 - Energy & Conservation Standards (.pdf) | Questions and Answers (.pdf)
On April 18, 2013, Region 10's Client Solutions Division hosted a webinar on energy and conservation standards. The presentation was delivered by Mark Ewing, Director of the Energy Division within PBS's Office of Facilities Management and Services Programs. Stephen Hochman, Energy Division, assisted with the presentation and questions. This presentation informed customers of energy saving initiatives currently underway in GSA managed buildings. Additionally, the presentation provided information on contributions customers can make to assist with energy reducing strategies. For questions, please contact Kate Betz at (253)931-7502.
February 20, 2013 - Pricing Policy Overview and Updates (.pdf)
On February 20, 2013, Region 9's Client Solutions Division hosted a webinar on the basics of PBS pricing policy for space and services, with a special emphasis on Occupancy Agreements . An overview of recent updates to the PBS Pricing Guide was also presented. Presenters Carlos Salazar, Lead Space Pricing Specialist, PBS Office of Portfolio Management and Nia Brown, Senior Asset Manager, PBS Pacific Rim Portfolio Division held a question and answer session at the end of the presentation which covered many aspects of the Pricing Policy. A number of questions were answered at that time. Remaining questions are posted on the Q&A document. For questions, please contact David Lee at (415) 522-3222.
January 17, 2013 - Customer Transaction Survey (.pdf)
On January 17, 2013, Region 10's Client Solutions Division hosted a webinar on Customer Transaction Satisfaction Survey -introduction by Denise Seefeldt, National CTSS Program Manager PBS, Client Intelligence Division, and presented by Melissa Hager, Program Support Specialist, GSA, Northwest/Arctic Region 10. As the customer and recipient of federal work space solutions, you have your say in the requirements of your work space and its functionality. You also have an opportunity to voice how you feel GSA delivered the space transaction. Our Customer Transaction Satisfaction Survey (CTSS) instrument provides the mechanism for you to give us your formal feedback. This educational webinar will provide an overview of the CTSS, your role in it, and why GSA believes it is important. For questions, please contact Richard Baker at (253) 931-7299.
December 12, 2012 - Overtime Utilities (.pdf) | Reimbursable Services on OA (.pdf) | Questions and Answers (.pdf)
On December 12, 2012, Region 9’s PBS Client Solutions Division hosted a multi-regional client enrichment training presentation on GSA's Overtime Utilities Estimating Process. The information was offered in response to client interest for more information on GSA's procedures and policies for estimating the cost of overtime services and the type of services that are available beyond the standards provided in the rent bill. James Policano, from our PBS National Office of Facilities Management and Services Programs, presented the information.
November 28, 2012 - Project Management Practices (.pdf) | Questions and Answers (.pdf)
On November 28, 2012, Region 8's Client Solutions Division hosted Project Management Practices, presented by Darin Frost, Global Project Management Director, from GSA's Office of the Commissioner. This presentation was in response to customer inquiries based on project life cycles; including initiation, planning, execution and closeout as well as how a project team is formed. For questions, please contact Bridget Berninger Stroh at (303) 236-2053.
October 23, 2012 - Leasing 101 (.pdf) | Questions and Answers (.pdf)
On October 23, 2012, PBS Client Solutions Divisions from Regions 7, 8, 9 and 10 jointly delivered a webinar to better educate our clients about GSA's value-added services. The program, hosted by Region 7, focused on "Leasing 101". The information was offered in response to known client interest for more education about current GSA procedures, policies and services. Denise Broskey, Director, Center for National Lease Program Services, in Washington, D.C., gave an excellent presentation to over 150 participants. Denise helped to further our goal of delivering nationally consistent and accurate information. For more information, please contact Shala Geer-Smith (817) 978-7085.
September 20, 2012 - Security Charges (.pdf) | Questions and Answers (.pdf) | FPS Regional Contact List (.pdf)
On September 20, 2012, the Region 10's PBS Client Solutions Division hosted a Security Charges webinar to better educate our clients about GSA's value-added services. This presentation addressed FPS Security Charges and was presented by Bobby Deitch, Physical Security Specialist of GSA's Central Office and Brian T. Whalen, Director Financial Management Division with Department of Homeland Security/Federal Protective Service Headquarters office. For questions please contact Lillian Smiley at (253) 931-7990.
August 22, 2012 - Emergency Leasing (.pdf) | Questions and Answers(.pdf)
On August 22, 2012, the Region 8's PBS Client Solutions Division hosted a Emergency Leasing webinar to describe the finer points of leasing in emergency situations for tenant agencies. Presenters Gary Roberts, Realty Specialist, GSA Office of Leasing Policy, and Matthew Toner, Director of Policy, GSA Office of Emergency Response and Recovery addressed the steps that GSA takes to ensure continuity of operation for your agency, whether your building sustains fire damage or a hurricane wipes out several large federal buildings. For more information, please contact Ed Holton (303) 236-3138.
July 17, 2012 - Transforming the Workplace (.pdf)
On July 17th, 2012, Casey Arnold from Region 9’s PBS Client Solutions division hosted an installment of the Client Enrichment Series titled ‘Workplace Solutions’. The subject was chosen due to national pressures towards evaluating agency space usage and included discussions of acoustics, space ‘rightsizing’, new technology, cost and energy benefits, and success stories. For national and regional consistency, presenters included Kevin Kelly, Senior Architect from the Workplace PMOs office, and Gerald Mullarkey from the Regional Chief Architect’s office. This presentation was held via Webex as a cost effective form of mass communication to all of our customer agencies. For more information, please contact Casey Arnold (415) 581-1715.
June 21, 2012 - Reimbursable Work Authorizations (.pdf) | Questions and Answers (.pdf)
On June 21, 2012, PBS Client Solutions Divisions from Regions 7, 8, 9 and 10 jointly delivered the fourth successful webinar to better educate our clients about GSA's value-added services. The program, hosted by Region 7, focused on "Reimbursable Work Authorization". The information was offered in response to known client interest for more education about current GSA procedures, policies and services. Ashlee Carlson, Outreach & Education Lead for the Small Projects & Reimbursable Services Division in Washington, D.C., gave an excellent presentation to over 200 participants. Ashlee helped to further our goal of delivering nationally consistent and accurate information. For more information, please contact Shala Geer-Smith (817)-978-7085.
May 31, 2012 - GSA PBS Client Workshop - Fair Annual Rent (.pdf) | Questions and Answers (.pdf)
On May 31, 2012, Region 10’s PBS Client Solutions Division hosted another in the Western Regions Client Enrichment Series, a training series on customer-driven topics. The course described how GSA establishes and manages rent rates in Federal buildings. Topics included the cyclical schedule, budgeting basics, the basic appraisal and ROI processes, and the review process. This ongoing series will be hosted on a rotating basis among the Western Regions 7, 8, 9, and 10.
April 25, 2012 - GSA PBS Client Workshop - Tenant Improvements (.pdf) | Questions and Answers (.pdf)
On April 25, 2012, Region 8’s PBS Client Solutions Division hosted the second in the Western Regions Client Enrichment Series, a training series on customer-driven topics. This presentation addressed Tenant Improvements and was presented by Trina Hughes of GSA's Central Office Portfolio Management Pricing Policy and Tools Division. This ongoing series will be hosted on a rotating basis among the Western Regions 7, 8, 9, and 10. Our next session is scheduled for May 31, 2012 hosted by Region 7 Office of Client Solutions. For questions please contact Bridget Berninger at (303) 236-2053.
March 14, 2012 - GSA PBS Client Workshop - Client Requirements Development (.pdf) | Questions and Answers (.pdf)
On March 14, 2012, Region 9’s PBS Client Solutions Division hosted the first in a series of multi-regional client enrichment training presentations (Requirements Development). This first presentation addressed Requirements Development. The information was offered in response to known client interest for more education about current GSA procedures, policies and services. The webinar format was selected due to current budget constraints, but also provides an effective means by which to provide timely information to our client agencies. Brian Gilligan, from our PBS National Office of Workplace Strategies, presented the information. This ongoing series of training will be hosted on a rotating basis among regions 7, 8, 9, and 10. Our next event is scheduled for April 2012 hosted by Region 8 Office of Client Solutions. For questions please contact David Lee at (415) 522-3222.
November 17, 2011 - GSA PBS Client Workshop - Pricing Basics (PowerPoint)
On November 17 the Region’s PBS Client Solutions Division hosted a Pricing Policy Webinar for external clients. The information was offered in response to client interest regarding more education about current GSA procedures, policies and services. Budget constraints prompted the Region to use the webinar format. Carlos Salazar, Lead Space Pricing Specialist with the PBS national office, presented information that furthered the goal of nationally consistent and accurate information. The Region’s Pricing Program Manager, Jessica Best assisted Salazar. For questions please contact Kate Betz at (253) 931-7502.
October 6, 2011 - GSA PBS Client Workshops - Reimbursable Work Authorizations (PowerPoint)
On October 6, the R10's PBS Client Solutions Division hosted a Reimbursable Work Authorization (RWA) and eRETA webinar for their federal clients. Because of current budget constraints, GSA PBS was not able to provide a venue to educate clients on current procedures and policies. In response, the R10 Office of Client Solutions, led by Wayton Lim, developed a regional client education curriculum through a series of webinars. The RWA and eRETA training was the first of three webinars to be conducted over the next two months. The training will help attendees work more successfully with GSA employees in their daily interactions. Ashlee Carlson, and Steve Sacco from the National Office Small Projects & Reimbursable Service Division presented the material. The Client Solutions team used new GSA Webex software for the webinar. For questions please contact Dennis Blood at (253) 931-7338.
GSA’s Northwest/Arctic Region holds monthly training sessions and workshops. For small business workshops, please contact the Office of Small Business Utilization.
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