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Travel Training Frequently Asked Questions

  1. How do I register?
  2. Who do I contact if I experience any technical issues with registration?
  3. Where can I find a list of available courses?/a>
  4. How do I check on the status of the training course?
  5. Are GSA courses limited to federal employees?
  6. When can I expect to receive a registration confirmation?
  7. Where can I obtain a copy of the course catalog?
  8. How would an agency bring a GSA course onsite to train their employees?
  9. Can I take any course, at any time or are there prerequisites for certain travel training courses?
  10. If I have an emergency after hours, how can I reach the Travel Training Office?
  11. What forms of payment are accepted for training?
  12. Where should contractors send their check or money order?
  13. My credit card was used to pay for the course, how do I get a copy of the credit card receipt?
  14. Will I receive an invoice?
  15. What is GSA’s cancellation policy?
  16. What if I need to cancel or send a substitute?
  17. What if I become ill before and/or during the training session?
  18. I have a family emergency, can I get a refund?
  19. What is the policy for adverse weather?
  20. Can GSA accommodate students with special needs?
  21. Where can I find the physical address of the training site?
  22. There are three airports in the Washington, DC Metro Area, which one should I fly in to?
  23. What hotels are near the training facility?
  24. Is there a dress code for the classroom?
  25. What materials will I need to bring?
  26. What time does class start and end?
  27. Will breaks be provided?
  28. What time is lunch?
  29. I am running late for class, what do I do?
  30. What is the policy if I need to leave early from class?
  31. Do I need a Photo I.D. to gain access to the training facility?

Travel Training FAQ

  1. How do I register?

    Students can access the online registration system by visiting www.gsa.gov/traveltraining or by logging on to https://governmenttraining.blackboard.com/ (non-government website).

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  2. Who do I contact if I experience any technical issues with registration?

    Please contact the Travel Training Program Office immediately at travel.training@gsa.gov.

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  3. Where can I find a list of available courses?

    A list of available courses, core hours, locations and course fees can be found on the Travel Training website in the course catalog.

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  4. How do I check on the status of the training course??

    Students are encouraged to contact the Travel Training Program at travel.training@gsa.gov to obtain their course status.

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  5. Are GSA courses limited to federal employees?

    No. GSA courses are open to the general public as well as government contractors.

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  6. When can I expect to receive a registration confirmation?

    Students will receive a registration confirmation via email. A separate confirmation letter with the training location and lodging information will follow. If you do not receive a confirmation letter, please contact the Travel Training Program Office at travel.training@gsa.gov.

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  7. Where can I obtain a copy of the course catalog?

    In order to reduce our carbon footprint, the course catalog is no longer available in hard/paper copy. However, an electronic catalog is available through the GSA Centralized Mailing List Service (CMLS) (817) 334-5215 or cmls@gsa.gov. Please reference Catalog No. 5-10-00479 (FY 2014). The CMLS is also a great resource for ordering other GSA publications.

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  8. How would an agency bring a GSA course onsite to train their employees?

    The Travel Training Program is available to conduct onsite training at any government facility or government contractor’s facility. GSA will prepare a training quote based on a fixed price to include one instructor, course manuals and certificates. Cost will vary based on the course and location. For more information regarding, please contact the Travel Training Program Office at travel.training@gsa.gov. (NOTE: There is a minimum requirement of 20 students).

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  9. Can I take any course, at any time or are there prerequisites for certain travel training courses?

    Some courses have prerequisites, others do not. Students can view specific courses on the Travel Training website in the course catalog or contact the Travel Training Program Office at travel.training@gsa.gov. (NOTE: Work experience may be substituted in lieu of a course; however, you will need to obtain approval from the Program Manager).

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  10. If I have an emergency after hours, how can I reach the Travel Training Office?

    For after hour emergencies, students can contact Diane Hawkins at (703) 389-9657 or diane.hawkins@gsa.gov or Betho Vogelsinger at (703) 350-2605 or betho.vogelsinger@gsa.gov. Please be advised that the Travel Training team is on Eastern Standard Time (EST).

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  11. What forms of payment are accepted for training?

    GSA accepts all major credit cards as well as the Government issued Purchase Credit Card. The GSA Travel Training Program accepts the SF-182, Purchase Orders, Requisition for Services, GSA Form3701, Interagency Training Form, Military Interagency Purchase Agreement etc. All training documents must contain their Agency Location Code (ALC) in order for GSA to complete and process your registration. Contractors may pay with a company check and/or money order (payable to the GSA Professional Development and Training Section).

    NOTE: GSA does not accept personal checks, nor can you use your Government-issued Travel Charge Card to pay for training.

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  12. Where should contractors send their check or money order?

    The Travel Training Program does not recommend students mail their checks using standard mail delivery. GSA suggests using mail service with a tracking capability such as UPS, FedEx, DHL or U.S. Postal Service Express or Priority Mail.

    Please mail your check to: GSA, Professional Development and Training Section, Attn: Diane Hawkins 1800 F Street, NW Washington, DC 20405 (703) 605-2897

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  13. My credit card was used to pay for the course, how do I get a copy of the credit card receipt?

    If you registered online, GSA will not have a copy of your online transaction receipt. We recommend you use the email notification tool in the payment section. You can enter up to three email addresses to receive the Pay.gov confirmation notification.

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  14. Will I receive an invoice?

    If you registered and paid with a credit card online, you will receive your Pay.gov transaction receipt electronically. This will serve as your invoice. GSA will not have a copy of your Pay.gov transaction receipt so students must print and/or save a copy electronically. For other payment methods, you can send an electronic request to travel.training@gsa.gov to obtain an invoice.

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  15. What is GSA’s cancellation policy?

    Students must cancel at least 45 business days prior to the start date of the course in order to receive a full refund. Refunds will only be issued for students who inadvertently registered for an incorrect course. To initiate a cancellation and refund for the course, students must contact the Travel Training Branch at travel.training@gsa.gov for additional information.

    (NOTE: GSA reserves the right to cancel any sessions with insufficient enrollment). Additional cancellation policy information specific to classroom and online training can be found at, GSA's Travel Training Cancellation Policy webpage.

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  16. What if I need to cancel or send a substitute?

    Students who will need to cancel a class must do so 45 business days or more, prior to the start date of the course. Students must send a cancellation notice to the GSA Travel Training Program, travel.training@gsa.gov . If you’d like to send someone in your place, please email the Travel Training Program Office with the student’s contact information so that the student can receive credit for the course and a training certificate.

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  17. What if I become ill before and/or during the training session?

    If a student becomes ill or has a personal emergency and cannot attend or complete the course, a written explanation from their supervisor must be sent electronically to travel.training@gsa.gov. The student will have one year to reschedule their training session.

    Substitutes are permitted. The agency must send an email to the Travel Training Program Office identifying the substitute’s name and his/her contact information in order to receive the course credit and training certificate.

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  18. I have a family emergency, can I get a refund?

    Students will receive registration confirmation three weeks prior to the start date of the course session. The student's confirmation letter will include the course location, course date(s), course hours, the directions to the training facility and lodging information. If you do not receive a confirmation letter, please contact the Travel Training Branch at travel.training@gsa.gov.

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  19. What is the policy for adverse weather?

    The GSA Travel Training Program Office follows the Office of Personnel Management (OPM) adverse weather policies and announcement. When OPM issues a government-wide closure due to adverse weather conditions, training will be suspended until further notice. Training will be rescheduled at a later time. If there’s a “delayed opening” announcement, training will begin at 9:30am. Please contact the Travel Training Program Office at travel.training@gsa.gov to hear special announcements related to weather, government-wide delays and/or closures.

    If you need to contact the Travel Training Office during a weather or government closure and/or delay, team members can be reached on their mobile phones: Diane Hawkins (703) 389-9657 or Betho Vogelsinger (703) 350-2605.

    (NOTE: GSA will not be responsible for any additional travel expenses incurred by the student or his/her agency due to adverse weather, federal emergency, government-wide delays or related closures.)

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  20. Can GSA accommodate students with special needs?

    Yes. The agency must notify the Travel Training Program Office of any special needs students and is responsible for providing the necessary equipment or interpreter based on the student’s needs. We will make every effort to ensure that the student will be accommodated in the classroom.
    (Note: Braille and/or large print manuals will be provided for vision impaired students.)

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  21. Where can I find the physical address of the training site?

    Because the Program Office does not receive facility/room assignments until 20 business days prior to the start date of each course, students should contact the Travel Training Program Office at travel.training@gsa.gov to check on the facility/training room assignment.
    (NOTE: Students will also receive a confirmation letter containing the address, lodging information and directions (when available) to the training site a minimum of 15 days prior to the course start date).

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  22. There are three airports in the Washington, DC Metro Area, which one should I fly in to?

    GSA recommends flying into the Ronald Reagan Washington National airport. However, if your agency designates a specific airport, you must comply with your agency’s internal travel directives.

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  23. What hotels are near the training facility?

    GSA recommends using the Fedrooms Program. You can log on www.FedRooms.gov or contact the Help Desk on (800) 226-1741. Students can contact the GSA Travel Training Office at travel.training@gsa.gov, to request a list of hotels near the training facility. Before you finalize your hotel arrangements, please check with the hotel concerning the proximity of the lodging establishment to your training site. Students will receive a confirmation letter and a list of hotels in close proximity to the training facility.

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  24. Is there a dress code for the classroom?

    The dress code is business casual for both civilian and uniformed service personnel.

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  25. What materials will I need to bring?

    Students should be prepared to attend class with a pen and a writing tablet to take notes.
    (NOTE: Students enrolled in Course REL-TAX 202, Relocation Income Tax Allowances (RITA), you will need to bring a hand held calculator.)

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  26. What time does class start and end?

    Classes start at 8:30 AM and finish at 3:30 PM.

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  27. Will breaks be provided?

    The instructor will provide one 10-minute break in the morning and one in the afternoon.

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  28. What time is lunch?

    Lunch is scheduled between 11:30 am - 12:30 pm. However, the instructor and the students can agree to an alternative lunch schedule. To ensure that GSA classroom facilities are well maintained, there will be NO EATING in the classroom facility. The instructor will provide information on local eateries.

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  29. I am running late for class, what do I do?

    If you are running late for class, please contact the Travel Training Office at travel.training@gsa.gov. A Team member will notify the instructor so you will not be marked as absent or a “no show”.

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  30. What is the policy if I need to leave early from class?

    If you need to leave early, you will need to notify the Travel Training Program Office. You will also need to make arrangements with the instructor. If you miss two or more hours of the course lecture, you will not receive credit for the course or a training certificate. You can make arrangements to audit the section that you missed to receive credit for the course.

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  31. Do I need a Photo I.D. to gain access to the training facility?

    Students will be required to show a current and valid State or Federal Identification to gain access to the building. We also suggest you bring your confirmation letter which will validate your visit.

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