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Serving the Spanish-Speaking

GSA’s Office of Citizen Services and Innovative Technologies provides individuals access to information and services they require from their government in whatever medium they prefer – web, mobile, print, e-mail, chat or telephone. These services are also available to Spanish speakers through the following:

GobiernoUSA.gov, the official Web portal of the U.S. government in Spanish, is offered in responsive design. The adjustable layouts work with all platforms (smart phones, tablets, computers) and resolutions to optimize the customer experience, presenting the same high-quality content to fit smaller devices. The public has key, trusted government information at their fingertips wherever they are and whenever they want it

Social Media - GobiernoUSA.gov’s presence in Spanish offers users a choice to interact with the government directly from their computers or mobile devices:

E-mail - Customers receive responses in Spanish to inquiries sent via e-mail through GobiernoUSA.gov;

Phone - Customers can talk to an agent in Spanish dialing our toll free number at 1 (800) FED INFO (333-4636);

Chat - Customers can chat directly in Spanish and get answers to their government questions in real time;

Publications - Free publications in Spanish on a wide variety of topics distributed through Pueblo, Colorado;

Alerts via e-mail, RSS feeds, and social media channels in Spanish. Users can subscribe to e-mails and RSS feed and join our social media channels to receive alerts from GobiernoUSA.gov;

Targeted outreach campaigns to Hispanic media throughout the United States and Puerto Rico. Public Service Announcements in Spanish are distributed to:

  • Web
  • Print
  • Social Media Channels

OCSIT also provides government-wide leadership by leading the Government Multilingual Digital Group. This group, composed of federal, state and local government web managers, works to expand and improve web content in languages other than English, and supports Limited English Proficiency (LEP) initiatives.

CONTACTS

Laura Godfrey
(202) 208-3584


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