Maintenance Control Center (MCC)
The Maintenance Control Center (MCC) provides GSA Fleet customer agencies, vehicle drivers, and vendors with one-stop service for mechanical repairs. The MCC maintains a complete computerized vehicle history record for each GSA Fleet vehicle. The MCC provides authorization for unscheduled repairs and services over $100, or for any tire and battery replacement, regardless of cost.
The goals of the MCC are to:
- Provide helpful and courteous service to our customers and vendors.
- Obtain quality and timely repairs.
- Minimize expenditures through estimate evaluations and effective negotiations using our qualified vendors.
- Ensure compliance with contracting regulations.
Hours of operation are 7:00 a.m. to 8:00 p.m. Eastern Standard Time (EST) Monday through Friday.
Call 1(866) 400-0411, and select option 1. For emergency after hours repairs, call 1(866) 939-4472.
Looking for additional information, choose the option that best fits your situation:
Links to other helpful resources:
If you are located in the U.S. and require additional assistance, please email firstname.lastname@example.org.
Guide to Your GSA Fleet Vehicle
|GSA Fleet Vehicle Guide||4.87MB||05.01.2014|