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GSA Presents 2002 Federal Mail Best Practice Awards


GSA # 9972

July 31, 2002
Contact: Eleni Martin (202) 501-1231
eleni.martin@gsa.gov

Washington, DC - The U.S. General Services Administration recently presented three 2002 Federal Mail Best Practice Awards to federal employees who have demonstrated a strong commitment to innovative policies and practices in mail communications.

Awards were presented in the following categories: Federal Mail Manager of the Year, Federal Mail Center Excellence and Spirit of Service. They were presented by Deputy Administrator Thurman M. Davis Sr., G. Martin Wagner, Associate Administrator, Office of Governmentwide Policy, and Becky Rhodes, Deputy Associate Administrator, Office of Transportation and Personal Property.

The Federal Mail Manager of the Year Award was presented to John R. Hunt, Official Mail Manager for the Department of Health & Human Services, National Institutes of Health (NIH). Hunt developed NIH's state-of-the art automated Mail Management Postal Accounting System that provides efficient, simplified data much sooner than the four systems it replaced. The new system tracks the number of pieces, mail class types, cost per piece and provides feedback to the center. It also reduces the chance for overcharging or double billing by the mail service provider. Hunt used the new system to evaluate the U.S. Postal Service's billings for mail charges in FY 1999 that appeared erroneous. The investigation concluded that the charges of approximately $8.5M had been previously paid. The total savings for NIH over the past two years totaled $9,230,000.

The Federal Mail Center Excellence Award was presented to the Department of Navy's Postal Operations Division located at the Anacostia Annex, in Washington, DC. This impressive team of approximately 20 people has reduced costs and doubled the amount of reimbursable mail volume that they process by providing consolidated postal support services to other Department of Defense (DOD) agencies. Using Franklin Covey's "7 Habits of Effective Management," the Postal Operations Division conducted a detailed organizational systems design program. They reengineered and improved business processes to reduce inefficiencies and improve mail-handling procedures. The result has increasingly brought in new customers that are able to benefit from mail cost reductions in postage and equipment revenue, resulting in a total cost reduction of $649,962.

This year, GSA's Mail Communications Policy Office added a special award, the Sprit of Service, to recognize outstanding performance after the September 11 crisis. This award was presented to the Department of Defense Post-Office Pentagon for their continued effort in performing extraordinary teamwork.