Training Material
GSA provides you with this material to enhance your understanding of our customer service standards and to help you share this understanding with your employees. Use this material as a basis for training employees on GSA customer service standards or to enhance your own training program.
| Training Material | ||
|---|---|---|
| Business-size Card | This double-sided card succinctly describes the five key customer service principles. | Business Card |
| Fact Sheet | This one page document can be shared with employees and serve as a desk reference. | Fact Sheet |
| PowerPoint Presentation | This short presentation encourages group conversation about each of the key customer service principles. | Presentation |
