Management and Application Services
We offer several conferencing options that include audio, web, and video to enable agency users to engage in multi-point audio conference calls and share information, documents, and applications interactively, regardless of location. The services portfolio also includes overall management, infrastructure, and hosting support.
MANAGEMENT, INFRASTRUCTURE AND HOSTING SERVICES
MNS offers comprehensive network management solutions designed to meet agency requirements. Under the MNS offering, the contractor provides overall management of an agency's infrastructure, including real-time proactive network monitoring, rapid troubleshooting, and service restoration.
Co-located hosting service enables agencies to co-locate their Government Furnished Equipment (GFE) in a secure data center with 24x7 access to their GFE.
SS provides agencies with highly available, robust, and resilient storage services, so agency data can be stored and accessed securely without interruption through reliable, disaster-tolerant systems. Networx makes three storage services available to agencies:
- Backup and Restore
- Network Attached Storage (NAS)
- Storage Area Networks (SANs)
NDHS allows an agency to focus on its mission rather than managing its own Web-related infrastructure. The Networx contractor manages the NDHS, and operates and administers the facilities and equipment comprising the Web hosting environment.
ACS offers solutions to ensure your next audio conference is a success, whether you are hosting a call for 10 or 10,000 people. ACS offers enhanced audio conferencing services, including operator-assisted or non-assisted multi-point audio conference calls.
VTS supports diverse agency video teleconferencing needs, such as conferencing, distance learning, remote testimony, and other applications. This service enables participants at different locations worldwide to simulate face-to-face meetings, and conduct interactive dialogue with instant sharing of various applications and documents. VTS supports desktop-PC, portable roll about, and fixed conference room for point-to-point and multi-point conferencing with audio conference add-on capabilities
The CCS provides real-time management of routing and distribution of multi-media calls from multiple channels to the call center. CCS is available for single site, multiple site, and enterprise-wide agency contact centers
Agencies use TWS to enable employees to perform assigned work duties remotely from their primary office location.
WCS enables agencies to enhance traditional conferencing by allowing remote participants to interactively collaborate to share information, documents, and applications over the Internet with a commercially available web browser.