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GSA’s National Customer Service Center Extends Hours

Around-the-clock coverage better serves troops and other customers overseas.

GSA # 10702

January 24, 2011
Contact: Cara Battaglini, 703-605-9375
Cara.battaglini@gsa.gov

WASHINGTON -- The U.S. General Services Administration has extended its National Customer Service Center operating hours to better serve the nation’s war fighters and other overseas customers. Troops in Afghanistan and Iraq and other customers in Africa, Europe, and Southeast Asia can get answers to their questions about product delivery, green-product purchasing, and other services anytime during the week and talk with a representative 24 hours a day, Monday through Friday.

“Feedback from GSA’s overseas customers let us know that we needed to add additional service hours in order to help them meet their goals quickly and easily. With the new hours, our customers will no longer need to stay up late or wake up early for our service,” said Steven Kempf, commissioner of GSA’s Federal Acquisition Service. 

“Our customers, especially our troops, have tremendously challenging jobs. Anything we can do to make connecting with GSA easier and more productive means that we’re helping them meet their critical missions to protect and serve the nation,” added Kempf.

The National Customer Service Center provides federal agencies with information on the products and services available through GSA. The full-service call center provides answers and assistance to customers with questions about contracts, pricing, order status, shipment tracking, billing inquiries, and general information on Federal Acquisition Service Multiple Award Schedules.

The center will continue to close on weekends and federal holidays. Visit www.gsa.gov/ncsc, or call the service center at 800-488-3111 for more information.
 


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As the federal government's workplace solutions provider, the U.S. General Services Administration works to foster an effective, sustainable and transparent government for the American people. GSA’s expertise in government workplace solutions include:
• Effective management of government assets including more than 9,600 government-owned or leased buildings and 210,000 vehicles in the federal fleet, and preservation of historic federal properties;
• Leveraging the government’s buying power through responsible acquisition of products and services making up more than 11 percent of the government’s total procurement dollars;
• Providing innovative technology solutions to enhance government efficiency and increase citizen engagement; and,
• Promoting responsible use of federal resources through development of governmentwide policies ranging from federal travel to property and management practices.