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FY 2014 Federal Acquisition Service (FAS) Customer Survey

The Federal Acquisition Service (FAS) Customer Loyalty Survey is a research study that aims to provide valuable, constructive feedback from the many diverse customer groups that are serviced by FAS program offices across GSA Regions and worldwide. The feedback collected from this survey will enable FAS to make improvements to serve our customers more effectively and efficiently.

The FAS program offices included in the FY 2014 FAS Customer Survey are:

  • Assisted Acquisition Services (AAS)
  • GSA Automotive
  • GSA Fleet
  • GSA SmartPay®
  • GSA Office of Travel Training
  • GSA Network Services Programs (i.e., Networx)
  • GSA Regional Network Services (i.e., WITS, GRITS and LSAs)
  • GSA Governmentwide Acquisition Contracts (GWACs)
  • USAccess Program
  • IT Schedule 70
  • SmartBUY
  • GSA Global Supply™
  • USMC ServMart
  • Non-IT GSA Multiple Award Schedules (MAS)
  • Personal Property Management (PPM)
  • Federal Strategic Sourcing Initiative (FSSI) for Office Supplies (OS2)
  • Federal Strategic Sourcing Initiative (FSSI) for Domestic Delivery Services (DDS2)
  • Federal Strategic Sourcing Initiative (FSSI) for Print Management Services

Last year, the survey was conducted from May 7th through June 10th. The survey was fielded to approximately 56,000 GSA customers and achieved a record high of 12,156 completed surveys along with a 30% Response Rate (AAPOR RR3 methodology used to calculate response rate.) The Customer Loyalty Study is a FAS-wide initiative to gain feedback from our customers, enabling FAS to make improvements to serve our customers more effectively and efficiently.

If you have any questions about this initiative, please contact one of our study team members:

Pam Mines,, (703) 675-3720
Robert Alton,, (703) 605-8479


Click here if you'd like to participate in future surveys.


Pamela Mines
(703) 605-5539

Robert Howard Alton
(703) 603-8479

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