2022 Compliance Report
I. Senior Agency Official for Plain Writing
Channing Grate, Associate Administrator, Office of Strategic Communications
Plain Language coordinator:
Katherine Spivey, Plain Language Launcher, katherine.spivey@gsa.gov and plainlanguage@gsa.gov
II. Explain what specific types of agency communications have you released by making them available in a format that is consistent with the plain writing guidelines.
- GSA blogs
- GSA.gov web pages and Intranet pages
- Guidelines
- Letters
- Newsletters
- Plans
- Playbooks
- Policies
- Press releases
- Reports
- Social media
III. Inform agency staff of Plain Writing Act’s requirements
- Information on the Plain Writing Act is posted on the agency intranet, with shortcut
- Feature articles on GSA InSite
- Mandatory online training class on Online University
- Writing and plain language tips featured on weekly newsletter, GSA Today
IV. Agency provided the following training sessions:
Summit
- One-day virtual summit (August 24) with 12 speakers and 2,335 attendees
PL-COP Meetings in 2022
- Huddle: Call for Volunteers (January 12) - 26 attendees
- Huddle: Managing Stakeholders (February 9) - 99 attendees
- Plain Language + Compassion Help People in Crisis (March 9) - 394 attendees
- Huddle: PL Social Media (April 13) - 77 attendees
- Huddle: Fast Facts with GAO (May 11) - 72 attendees
- Increase your impact with PL (July 13) - 552 attendees
- Huddle: 2021 Summit Revisited (October 13) - 20 attendees
- Results of the 2021 Federal Report Card (December 8) - 137 attendees
V. Ongoing compliance/ sustaining change
Name of agency contact for compliance issues: Katherine Spivey
VI. Agency’s plain writing website
Website address: www.gsa.gov/plainlanguage
VII. Customer Satisfaction Evaluation after Experiencing Plain Writing Communications
In July 2011, we created and posted an email address, plainlanguage@gsa.gov, published on our plain language page, www.gsa.gov/plainlanguage.
In 2022, no one contacted us asking to clarify any GSA.gov page. We did get spam.