MAS Information Technology Frequently Asked Questions (FAQs) for Industry Partners

Visit roadmap to get a MAS contract, which provides step-by-step instructions and requirements. You can also contact the MAS Information Technology Customer Service Center at 855-482-4348, or email ITCSC@gsa.gov and request the most current “How to Get on Schedule” presentation.

The GSA Vendor Support Center has a wealth of information on contracting with GSA. The “Pathway to Success” training webinar is a great place to start assessing your readiness.

The Solicitation is on the SAM.gov website. Be sure to download the entire solicitation package with the attachments.

MAS Information Technology accepts only electronic offers via GSA’s electronic offer submission system called eOffer/eMod. MAS Information Technology accepts only electronic offers via GSA’s electronic offer submission system called eOffer/eMod. To submit electronically, go to eOffer.

The company must show two years of past performance. These records are used for the offer and for open ratings.

Open ratings reports are good for one year from the date of issuance (administered by Dun & Bradstreet). To learn more about open ratings reports go to Past Performance Evaluation.

MAS Information Technology requests two years of past performance.

You will receive an amendment for inclusion in the final contract.

The offeror is the industry partner or vendor sending an offer to GSA.

We strive to process each offer within 120 days or less. Each offer is unique and varies in complexity, requiring different levels of negotiation, and time.

The contracting officer assigned to your offer will send a welcome letter within 14 days of your submission with their contact information.

Contact the MAS Information Technology Customer Service Center at 855-482-4348 or email ITCSC@gsa.gov.

If you never received a welcome letter, then please contact the MAS Information Technology Customer Service Center at 855-ITaid4U (482-4348) or via email at ITCSC@gsa.gov to find out who your contracting officer is.

You can request a contract modification by submitting a request to the Contracting Officer for approval via the eOffer/eMod system. To learn more about how to submit an eMod, go to the eOffer/eMod system login screen. Full details on modifications are found in the Solicitation under the clause: 552.238-82 MODIFICATIONS (FEDERAL SUPPLY SCHEDULE) (MAY 2018) (ALTERNATE I - MAY 2019)
552.238-82 MODIFICATIONS (FEDERAL SUPPLY SCHEDULE) (MAY 2018) (ALTERNATE II - MAY 2019). For more information on modifying MAS contracts, see MAS Modification Guidance.

Once an MAS Information Technology contract has expired, it cannot be renewed — it must be submitted as a new offer. MAS Information Technology is an open solicitation, which means new offers are accepted all the time.

No, you must submit a new offer if your contract expired.

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Download the SIP Software from the Vendor Support Center. The Vendor Support Center is your resource for keeping your contract compliant. There you will find detailed instructions on how to get on GSA Advantage.

You should have received notification of the cancellation with a written explanation. If you did not, contact your contracting officer or the MAS Information Technology Contact Center at (855) ITaid4U (482-4348) or via email at ITCSC@gsa.gov.

Your contract representative is your point of contact for your contract. If you don’t know who that is, go to GSA eLibrary, and type your company name or contract number (GS-35F-0000X) in the search bar and select “Search” then the company name in red. To the right of your company information is your GSA contract representative, listed as the “Gov’t Point of Contact.”

A CTA is an arrangement between two or more GSA Schedule contractors to work together to meet an agency’s requirements. The CTA allows the contractor to meet the government agency needs by providing a total solution that combines the supplies and/or services from the team members’ separate GSA Schedule contracts. It permits contractors to complement each other’s capabilities to compete for orders for which they may not independently qualify. A customer benefits from a CTA by buying a solution rather than making separate buys from various contractors. Learn how to team up with other MAS contractors.

Learn more about resources available to small businesses, and about doing business with GSA and the federal government.

Software Maintenance as a Product is billed at the time of purchase. Software Maintenance as a Product is used for the purpose of maintaining the operability and usability of the software product by utilizing published fixes to bugs via patches, updates, or upgrades. An example is the publishing of bugs or defect fixes by using patches to keep the software current. Software maintenance as a product is now found under the terms and conditions for SINs 132-32 and 132-33, because they are software-related SINs that are considered products. This classification allows for Software Maintenance as a Product to be billed at the time of purchase.

Software Maintenance as a Service is billed in arrears in accordance with 31 U.S.C 3324. Software Maintenance as a Service is purchased for the purpose of solving user identified problems using technical support outside the scope of Software Maintenance as a Product. For example: When problems arise after software implementation, such as when the software is incompatible with the organization’s IT infrastructure.

Items that are not Trade Agreement Compliant are sometimes awarded due to error or misunderstanding, misstatement of fact, or confusion on the part of the offeror. Each instance where a non-compliant product is awarded must be addressed on an individual basis, as circumstances may be different for each case. The contracting officer must rely on the contractor’s self-certification. The responsibility to certify and to comply lies with the offeror in accordance with FAR 52.212-3(g)(4) Trade Agreements Certificate. This is appropriate because the offeror has the information regarding the origin or parts, manufacturing site, and value-added process.

The word “substantial” does not have a concrete definition in the FAR, GSAR, or from FAS Acquisition Management. It is generally assumed that the article is more than 50 percent transformed in a designated country. If the offeror does not know whether offered products qualify as substantially transformed, he or she should contact the U.S. Department of Commerce for a determination.

Solutions under MAS related to identity and access management (in particular SIN 132-60 A-E), must meet FISMA standards for identity and access management. There is not, however, a special FISMA designator for those offerings.

Visit GSA eBuy and enter your contract number and password to view the current RFQs submitted through eBuy under your SIN(s) and Schedule. To learn more about eBuy, download the tutorial [PPT].