Client Solutions

The Office of Client Solutions identifies and builds relationships with PBS customers. Through research and frequent interaction with agency representatives, the Account Managers gather intelligence concerning the facility strategies of our clients. Through constant knowledgeable and informed communications, the Client Solutions staff proactively seeks out ways to make customers mindful of GSA’s resources, and how those resources may help them to reach their goals.

The customer account assignments have been distributed to ensure that our clients receive concentrated attention. The Regional Account Managers (RAMs) are responsible for developing and maintaining the regional strategy that it outlined in our customer’s National Account Plans.

Agencies Served Regional Account Managers & Contact Information
Judiciary (includes all Federal Court components), Court of International Trade, Antitrust Division, U.S. Attorneys, U.S. Marshals Service and U.S. Trustees. Adam Schaffer, RAM
(212) 264-1407
Social Security Administration (SSA), Office of Disability and Adjudication Review (ODAR), Army Corps of Engineers and Department of Defense, FEMA, DHS Customs & Border Protection (CBP), DHS-Immigration & Customs Enforcement (ICE) and National Protection and Programs Directorate (FPS). Jennifer Brunner-Bennett, RAM
(212) 264-9154
FBI, DEA, DHS Citizen & Immigration Services (CIS), DHS-OIG, DHS- National Urban Security Technology Laboratory (NUSTL) Madeline Coleman RAM
(212) 264-3035
Peace Corps, Departments of Interior, Agriculture, Education, Transportation, Energy, National Labor Relations Board (NLRB), EEOC, OPM, NASA & HHS. Carol McNamara, RAM
(212) 264-2700
Commerce, U.S. Postal Service, Veterans Administration, Department of State, Treasury, Labor, U.S. General Services Administration, Secret Service, FTC. John Esposito, RAM
(212) 264-0179


Last Reviewed 2016-03-23