GSA Global Supply FAQs
GSA Global Supply is a federal program administered by the General Services Administration. While Global Supply does work with commercial suppliers to develop its product line, it is a governmental program. It is a PRIORITY source when federal agencies and military users are purchasing supplies, per FAR section 8.002
Customer base: GSA Global Supply provides common-use items such as office supplies, tools, and safety equipment to federal customers, civilian and military, around the world. There are approximately 400,000 products available to federal users through a variety of ordering mechanisms (i.e., phone, fax, online, FEDSTRIP/MILSTRIP).
In FAR 8.002, Priorities for Use of Government Supplies, GSA Global Supply is identified as a wholesale supply source (v) and should be referenced as a priority when federal and military agencies are purchasing supplies. FAR 8.002 indicates:
Except as required by FAR 8.003, or as otherwise provided by law, agencies shall satisfy requirements for supplies and services from or through the sources and publications listed below in descending order of priority--
- Agency inventories;
- Excess from other agencies (see Subpart 8.1);
- Federal Prison Industries, Inc. (see Subpart8.6);
- Supplies that are on the Procurement List maintained by the Committee for Purchase from People Who Are Blind or Severely Disabled (see Subpart 8.7);
- Wholesale supply sources such as stock programs of the General Services Administration* (GSA) (see 41 CFR 101-26.3), the Defense Logistics Agency (DLA) (see 41 CFR 101-26.6), the Department of Veterans Affairs (see 41 CFR 101-26.704), and military inventory control points;
Under a 1971 Agreement, GSA and DLA agreed to divide responsibilities for a wide range of products in the National Supply System. DLA assumed primary responsibility for items that were deemed "military" in nature and GSA assumed responsibility for "civilian" items like office supplies and hand tools."
Finally, note that FAR Subpart 8.4 "is not applicable to orders placed through the GSA Global Supply System." FAR Subpart 8.4 deals with use of GSA Multiple Award Schedules, not GSA Global Supply.
GSA Global Supply conducts competitive procurements to ensure compliance with the Federal Acquisition Regulations (FAR) and other relevant mandates before offering products to its customers. Customers can confidently place simple requisitions with GSA Global Supply for desired items without having to solicit comparison prices from multiple sources since procurement is completed and compliance guaranteed.
There are several options for ordering from GSA Global Supply:
- Use automated systems for submitting MILSTRIP or FEDSTRIP requisitions. MILSTRIP/FEDSTRIP order are routed electronically to GSA via the Defense Automatic Addressing System (DAAS).
- Order online at GSA Global Supply™ or GSA Advantage!®. Both sites function 24/7, enable users to place orders from anywhere in the world, and offer electronic equivalents of traditional requisition forms DD 1348 or SF 344.
- Phone in orders 800-525-8027 between 7:30 a.m. and 8:00 p.m. EST, Monday to Friday.
- Fax orders to (800) 856-7057 at any time (there are blank fax order forms in all GSA Global Supply catalogs and in most brochures).
GSA operates a few GSA-owned stores that stock 500 to 5,000 items for retail sale. The stores are located in Alaska and Hawaii.
GSA also provides inventory to a variety of retail stores operated by the military, both in the United States and around the world.
GSA Global Supply accepts the government purchase card and processes thousands of orders daily.
GSA Global Supply can arrange for direct billing for customers who use an Activity Address Code (AAC) or a military equivalent (DoDAAC, RUC, etc.)
To ensure adequate management control of new DoDAACs, first-time users of a DoDAAC must provide contact information for a supervisor. GSA will email the supervisor to verify the validity of the code and its user. This six-month approval can be renewed for extended use. Holders of a valid DoDAAC and password can order online or via phone, fax, or email.
GSA’s National Customer Service Center (NCSC) is available at 800-525-8027 or by email at NCSCcustomer.firstname.lastname@example.org. NCSC staff can identify a customer order and resolve routine errors of missing or incorrect shipments. Around-the-clock support is now available between 9:00 p.m. Sunday and 9:30 p.m. Friday (Eastern) for callers via 800-488-3111.
NCSC can provide shipping status of a GSA Global Supply order. Customers can also look online at GSA Global Supply™ by using the “Requisition Status” link on the right side of the main shopping page. Requisition status is likewise available through GSA Advantage!® by viewing the order history and selecting the relevant requisition number.
Yes. Online orders at the GSA Global Supply or GSA Advantage!® sites conclude with an “Order Confirmation” screen that customers can print or save for reference. Fax orders are confirmed with a fax reply. Phone orders can ask for email or fax confirmation.
Both sites display more than 400,000 items available from GSA Global Supply, with identical pricing and terms (They even accept the same user name and password). GSA Advantage!® also displays more than 20 million products and services available from more than 18,000 Multiple Award Schedule contractors. Comparison shopping is quick and easy on GSA Advantage!®.
For those who know they want to buy from GSA Global Supply™, selecting and purchasing desired items is simple and safe. For those who wish to maximize comparison shopping, GSA Advantage!® Is a powerful tool. See the table below for more details on the two sites:
|Attribute||GSA Global Supply||GSA Advantage!®|
|Availability||24 hours/7 days||24 hours/7 days|
|Displays Global Supply items||Yes||Yes|
|Accepts government purchase card||Yes||Yes|
|Accepts AAC/DoDAAC billing||Yes||Yes - for Global Supply items; No - for Schedule items*|
|Displays MAS items||No||Yes|
* "GSA Global Supply items" refers to products managed and billed by GSA Global Supply. "Schedule items" refers to products offered by commercial vendors holding a GSA Schedule contract. These vendors generally bill a customer's purchase card and cannot bill a customer via DoDAAC.
GSA Global Supply conducts procurements and prices competitively. Typically, the quoted price includes shipping costs.
In a competitive and volatile marketplace, prices are subject to change. GSA makes every effort to maintain consistency between the two websites and the printed catalogs and brochures. The websites are updated overnight, every night, to incorporate changes. Customers should use websites for the most up-to-the-minute pricing. Customers pay the price that is in effect on the day that they place the order.
GSA Global Supply offers more than 50,000 items identified with a National Stock Number. This is a 13-digit identifier where the first four digits indicate its Federal Supply Class (e.g. 5110 = tools) and the remaining digits identify the specific item. NSNs are a fundamental part of the National Supply System and facilitate transfer of requisitions among GSA, DoD, the Postal Service, and other federal entities.
GSA has partnered with leading commercial vendors to offer hundreds of thousands of additional items. Since it would be impractical and costly to assign NSNs to each product—some of which are short-lived—GSA attaches a prefix to a commercial part number. For example, TL1 is the prefix for tools.
Customers can order NSNs or part-numbered items via phone, fax, or online. MILSTRIP users can order part-numbered items by using the identifier AOB for domestic shipment and AO2 for overseas destinations.
GSA has negotiated Blanket Purchase Agreements (BPA’s) to provide extra savings on office supplies and other products. This gives users an easy way to purchase products while assuring that agencies leverage the government’s buying power on the most commonly purchased items. GSA Global Supply is also incorporating strategic sourcing into its operations. Items available through strategic sourcing are identified online with an "FSSI" icon. Some agencies have polices for mandatory or preferred use of the FSSI Office Supplies BPAs. To learn more about this program visit Federal Strategic Sourcing Initiative (FSSI).
Designated points of contact at military and civilian agencies work closely with GSA to coordinate the management of Activity Address Codes. To identify your agency coordinator and initiate a request for a new AAC, see the relevant list of liaisons for Civilian Agency AAC Contacts [PDF - 106 KB]. DoD customers should contact their Central Service Point for AAC information. (Scroll down to "DoDAAD Changes" to see Central Service Point listings.)
GSA Global Supply worked with its partners in Acquisition Management to prepare an online training course for military users that is available through the Defense Acquisition University (DAU) website. The course provides an overview of GSA Global Supply, but is focused on a military audience. The class gives a quick overview of some initiatives designed specifically to support DoD, including Central Asia sourcing and Foreign Military Sales.