GSA launches early stage AI tool for internal use, seeks staff feedback

March 20, 2025

WASHINGTON — Today, the U.S. General Services Administration (GSA) announced the launch of a new artificial intelligence tool designed to support staff in their daily work, reinforcing the agency’s long-standing commitment to technological innovation and secure digital solutions. This tool is continuously being improved, and GSA is actively seeking feedback from staff to refine its capabilities and ensure it meets the agency’s high standards for performance. GSA is actively working towards offering the tool as a shared service to other federal agencies in the near future.

“GSA has always led the way in developing and testing new technologies that improve how the federal government operates,” said Stephen Ehikian, GSA’s Acting Administrator and Deputy Administrator. “This tool reflects our proactive approach to innovation and our commitment to providing secure and effective solutions tailored to the unique needs of government work. The opportunity to incorporate generative AI into Government work is akin to giving a personal computer to every worker. We are just at the start of our journey using this new tool, but the demand for this technology exists across GSA and the broader government.”

The development of the tool, which features a chat function and application programming interface (API), was driven by staff feedback and concerns about the risks of using commercially available AI tools that may not meet the security and privacy requirements necessary for government use. By creating an in-house solution, GSA aims to provide staff with a secure and reliable alternative that enhances productivity while protecting sensitive information.

“This is a start, and we’ll be continually making improvements,” said Zach Whitman, GSA’s Chief AI Officer and Chief Data Officer (CDO). “That’s why staff input is essential. We want to understand how this tool fits into day-to-day workflows and where adjustments are needed to maximize its value.”

GSA is encouraging all staff to test the tool and provide feedback. The agency will use this input to refine the tool’s functionality and ensure it aligns with the evolving needs of its employees.

“This launch is just the beginning,” added Whitman. “Our goal is to build a tool that supports the expertise and insights of our workforce while upholding the highest standards for safety, quality, and performance.”

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About GSA: GSA provides centralized procurement and shared services for the federal government. GSA manages a nationwide real estate portfolio of over 360 million rentable square feet, oversees more than $110 billion in products and services via federal contracts, and delivers technology services that serve millions of people across dozens of federal agencies. GSA’s mission is to deliver the best customer experience and value in real estate, acquisition, and technology services to the government and the American people. For more information, visit GSA.gov and follow us at @USGSA.