Office of Customer and Stakeholder Engagement

Mission

To exceed customer expectations on cost, quality, and timeliness of our delivered products and services, and to ensure that customer advocacy is infused in Federal Acquisition Service business decisions.

Overview

As the lead customer experience organization within FAS, CASE conducts research and analysis on the market, selected strategic accounts, new business opportunities, and trend and spend analyses, using available data sources and contractor support. This will result in an improved understanding of the federal acquisition environment, increased knowledge of FAS-chosen strategic accounts and their challenges, and strengthened customer relationships, communication, and messaging, ultimately resulting in new business opportunities for FAS. 

CASE’s goal is to position FAS as a customer-focused provider of innovative, best value solutions. CASE uses a mix of brand management, communications planning, and cross-portfolio coordination to work toward this goal.

Resources

• For our library of acquisition-related publications: Customer Library Marketing Service
• For information on our annual customer surveys: GSA Customer Survey and GSA Industry Satisfaction Survey
• For a free, robust market report and help with Requests for Information: Market Research as a Service, also called MRAS
• For information on training, explore our training programs and the GSA events schedule

Get help

Our National Customer Service Center has phone, chat, and email options for full-service customer support.