Delegations of Authority Manual, Chapter 21, Office of Customer Experience

Purpose:

This order updates and revises Chapter 21, Part 1 of ADM 5450.39D, GSA Delegations of Authority Manual.

Nature of Revision:

This Order updates Chapter 21, Part 1 to authorize the  Chief Customer Officer to enter into and execute Memoranda of Understanding and Agreements with other agencies, or internally with services or staff offices within GSA, for those activities for which the Office of Customer Experience has responsibility. (40 U.S.C. §§ 501, 502; 31 U.S.C. § 1535; 40 U.S.C. 3176; and any other specific legal authority related to the action). 

Delegation of Authority:

I hereby delegate the authorities contained in the attached document to the Chief Customer Officer and direct the attachment be included as Chapter 21, Part 1 of the GSA Delegations of Authority Manual.