GENERAL SERVICES ADMINISTRATION
Washington, DC 20405
OMA 2400.2 CHGE 2
May 14, 2018
GSA ORDER
SUBJECT: Events Requiring Notification to the GSA Emergency Operations Center
1. Purpose. This Change Order adds and clarifies events to be reported to the General Services Administration (GSA) Emergency Operations Center (EOC) (see paragraph 4) and adds a link to access information (see paragraph 5). The Office of Mission Assurance (OMA) operates the EOC.
2. Scope and applicability. The provisions of this directive apply to all GSA employees. This Order does not eliminate or otherwise impact any requirement or an employee’s ability to report a suspected violation of law or regulation to appropriate authorities, including the Office of Inspector General.
3. Cancellation. OMA P 2400.2 and OMA P 2400.2 CHGE 1.
4. Policy. This policy enhances the level of safety, security, and awareness across GSA. It provides information to report significant events to the EOC, including, but not limited to:
- Medical emergency. Serious injury, illness, or death of a GSA employee or contractor or facility visitor.
- Protest. Receipt of public use permit/request for a protest, which includes gatherings of 50 or more participants, or if news media is on the scene of a smaller gathering, speech or rally, no-notice civil disturbance, or civil disobedience or demonstration.
- Law enforcement. Any law enforcement or criminal activity (e.g., bomb threat, physical harm to an individual). Note: An employee need not report the arrival of any GSA OIG special agent(s) on the scene.
- Suspicious packages. Backpacks, envelopes, or unidentified items left unsupervised.
- Suspicious activity. Person or vehicle in unauthorized area.
- Infrastructure. Any damage to GSA real or personal property to include power, electric, water or sewage services to a facility.
- Facility evacuation. When a building is evacuated for any reason (e.g., fire alarms, weather, geological, electrical, etc.).
- Facility closure. Due to inclement weather or other reason, including electrical outages or other building support system failures in excess of two hours. In the event that your specific building is closed, including partial building closures and child care center closures, follow procedures of your facility’s Designated Official, Regional Administrator, or facility management staff.
- HAZMAT Incident. Carbon monoxide, chemical spill, etc.
- Special Events. Regional updates on special events (e.g., parade, marathon, etc.).
- Other. Any events that cause an inability to perform mission essential functions, as stated in ADM 2430.1A The GSA Continuity Program Order or ADM 2430.3 The Emergency Management Program Order within established time frames.
5. Procedures. GSA employees should notify the EOC at [EOC@gsa.gov] or [202-219-0338] when events, including those listed in Paragraph 3 of this policy, occur at or near GSA facilities that could impact GSA’s mission, employees, real or personal property, infrastructure, or tenant and/or public safety and security. OMA employees must report such events using the OMA Google site, via Spot & Incident Report.
For incidents or events that may result in facility closures, office closures, and/or delayed openings, the EOC will activate a GSA EOC Fusion site. On this site, authorized GSA personnel will document all facilities affected by the incident or event under the PBS Building Status header on the Master Agency Office Closures Spreadsheet. The Fusion site will be activated by the GSA EOC and shared with all appropriate Government personnel.
a. Regular work hours for the EOC.
(1) The EOC will operate from 7:00 a.m. to 5:00 p.m. (Eastern Standard Time), Monday through Friday.
(2) OMA’s Director of Operations or authorized designee will monitor his or her mobile communication device(s) for any significant events. He or she will evaluate the information and advise the OMA Associate Administrator regarding the appropriate response action (e.g., continuity or devolution activation). The OMA Associate Administrator will then determine what actions to take.
b. Non-regular work hours.
(1) The EOC’s non-regular work hours are 5:00 p.m. to 7:00 a.m. (Eastern Standard Time), Monday through Friday, and all day during weekends and Federal holidays.
(2) During non-regular work hours, OMA’s Director of Operations or authorized designee will monitor the EOC electronic mailbox [EOC@gsa.gov] and will take actions as appropriate.
(3) The EOC phone number [202-219-0338] will roll over to the Department of Homeland Security Suitland Megacenter (SMC) during non-regular work hours. The SMC will relay relevant information to the OMA Director of Operations or designee(s). OMA’s Director of Operations will immediately notify the OMA Associate Administrator when contacted by SMC. The OMA Associate Administrator will then determine what actions to take.
6. Contact. For any questions on this Order or to report incidents/events, contact the GSA EOC via email at EOC@gsa.gov or via telephone at 202-219-0338.
7. Explanation of change paragraph. The following changes have been made to the Order:
a. Paragraph 1, added, “and clarifies.”
b. Paragraph 4, categorized and added new reportable events.
c. Paragraph 5, updated reporting procedures.
d. Paragraph 5.a.1, changed “7:00 p.m.” to “5:00 p.m.”
e. Paragraph 5.a.2, added “or authorized designee.”
f. Paragraph 5.b.1, changed “7:00 p.m.” to “5:00 p.m.”
g. Paragraph 5.b.2, changed “OMA senior staff” to “the OMA Operations Director or authorized designee.” Added “electronic” and brackets around EOC@gsa.gov.
h. Paragraph 5.b.3, added “[202-219-0338]” changed “Suitland Mega Center” to “Department of Homeland Security Suitland Megacenter.”
i. Paragraph 6, replaced “or for general information” with “on this Order or to report incidents/events.”
8. Signature.
/S/___________________________
ROBERT J. CARTER
Associate Administrator
Office of Mission Assurance
U.S. General Services Administration