2015 Compliance Report

Plain Writing Act Compliance Report

May 15, 2016

I. Senior Agency Official for Plain Writing:

Name of Senior Agency Official responsible for Plain Writing
Denise T. Roth, Deputy Administrator, denise.roth@gsa.gov

Names of Plain Language coordinators within the agency
Katherine Spivey, Plain Language Launcher, katherine.spivey@gsa.gov and plainlanguage@gsa.gov

II. Explain what specific types of agency communications have you released by making them available in a format that is consistent with the Plain Writing guidelines.

• Press releases
• GSA blog

III. Inform agency staff of Plain Writing Act requirements:

• Information on the Act is posted on the agency intranet with shortcut.
• Plain Language Group on Salesforce Chatter (formed 1/3/2012) over 60 members.
• The Office of Communications and Marketing produced a electronic signage for our lobby monitors.

IV. Agency provided the following training sessions:

• National Recruitment Center team — (via telepresence) 4 sessions, 9 people
• Enterprise Web Management team — 4 sessions, 14 attendees
• 462 new hires took the online course at GSA Online University

Digital.gov University (open to GSA and other federal agencies)

GSA Plain Language Training for 2015

Date	Training Type	# of Attendees
3/24/2015	Intermediate in-person class	10
9/9/2015	webinar, web writing	319
10/14/2015	basics, in-person class	21
12/10/2015	webinar, descriptive link language	210

Briefings

• DoD Social Media Managers group
• Maximus: Plain Talk in Complex Times

V. Ongoing compliance/sustaining change
Name of agency contact for compliance issues: Denise T. Roth

VI. Agency plain writing website
Website address: www.gsa.gov/plainlanguage

VII. Customer Satisfaction Evaluation after Experiencing Plain Writing Communications
In July 2011, we created and posted an email address, plainlanguage@gsa.gov, published on our plain language page, www.gsa.gov/plainlanguage. In 2015, no one contacted us asking to clarify any GSA.gov page. We did get spam.