Progress Update:
The 988 Suicide and Crisis Lifeline has expanded services and continued to answer millions of calls, texts, and chats from people experiencing mental health or substance use crises since its launch on July 16, 2022. Over the past two years, counselors answered more than 10 million calls, texts, and chats from people looking for help with suicidal thoughts and mental health and substance use-related crises. Of the 10 million contacts answered in the past two years, 1.7 million were texts — with 988 answering 51% more texts in the past 12 months than the year before. In 2023, 988 added Spanish text and chat, specialized services for LGBTQI+ youth and young adults, and videophone for American Sign Language users. Since these expansions of services, 988 counselors have answered about 20,000 Spanish-language chats and texts; more than 475,000 LGBTQI+ youth and young adult texts, calls, and chats; and about 20,000 videophone contacts in ASL.
Evidence:
July 16, 2024 Department of Health and Human Services press release: 988 Lifeline Continues to Help Millions of People
Progress update:
The Substance Abuse and Mental Health Services Administration is very proud of the work we have accomplished since the 988 suicide and crisis care hotline was fully operational in July 2022. Since that time, the 988 suicide and crisis care hotline has received and routed about 8.1 million calls, texts, and chats. The 988 Lifeline crisis counselors are trained to help reduce the intensity of a situation for the person seeking help and connect them to additional local resources, as needed, to support their wellbeing. Since the launch we have expanded the ways the public can interface with the system to include call, texts, and chats, and we continue to work tirelessly with our federal partners to increase capacity and decreased wait times; from Nov 1–30, 2023, 88% of all calls were answered within 32 seconds, which is a second faster than the same time period in 2022.
Evidence:
988 Lifeline Performance Metrics
In May 2023, Department of Health and Human Services announced an additional $200 million in funding for 988 Suicide and Crisis Lifeline. These funds will be available for states, territories, call centers and Tribal organization to continue strengthening 988 operations.