eRETA user account request process

Follow the steps below to obtain access to eRETA.

Request an eRETA user account

1. Find the agency bureau code

   For each organization that you will need to access in eRETA, select the agency bureau code from the eRETA Agency Bureau Codes [XLSX - 65 KB].

2. Request a user account

   Fill out the eRETA User Account Request Form. 

3. Submit the form

   Submit the form, check the box agreeing to the IT Systems Rules of Behavior, and check the second box to have a copy of the form sent to you.

4. Get supervisor approval

   Your supervisor will receive an email to approve or disapprove of your request. Once we have received approval from your supervisor, we will process your request.

5. Finalize your account

   Finish setting up your account by following the instructions at Login.gov.

Gain access

Please allow up to 3 business days to gain access after the application is submitted. If you experience any issues or have additional questions about the application process, contact eRETA@gsa.gov.

Avoid sign-in issues

To avoid sign-in issues, only use extportal.pbs.gsa.gov as your browser’s eRETA bookmark. Bookmarking any other link may result in difficulties accessing the PBS external Portal where eRETA is located.