U.S. General Services Administration
TTS made a lasting impact with civic tech in FY24
As FAS deputy commissioner and director of GSA’s Technology Transformation Services, I know how important it is to deliver simple, secure, and accessible digital services that improve customer experiences for agencies.
LATEST NEWS
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Are We Federated Yet?
GSA’s Office of Government-wide Policy is pleased to announce a new Enterprise Single Sign-on Playbook. This playbook is for identity program managers and enterprise and application architects interes… -
Pioneering Black Architect William Wilson Cooke
African Americans pursuing a career in architecture have always faced high barriers to entry. The profession remains mostly white to this day. Even during periods of extreme racial discrimination, how… -
Login.gov to provide authentication and identity proofing services to a limited number of federally funded state and local government programs.
GSA Technology Transformation Services’ login.gov has provided federal government websites with strong authentication and identity proofing since 2017. With one account, the public can easily access p… -
How Should We Celebrate Black History?
As we celebrate Black History this month, we are also confronted with the painful sacrifices that so many made. For me, the word “awe” comes to mind. I am certainly in awe of the fearless efforts that… -
Meredith v. Fair: Seeking Equal Education Through the Court System
James Meredith at his desk, pen in hand. Photo credit: Library of Congress The shared memory of the American struggle for racial justice evokes scenes of activists and everyday people peacefully, dogg… -
GSA Partner, USDA, Delivers Enhanced Contact Center Experience for Customers
Good customer experience starts at the very first interaction with a customer, which is why the U.S. Department of Agriculture recently officially launched its AskUSDA Contact Center program to support inquiries via web, phone, chat, or email. AskUSDA serves as the one “front door” to help deliver a centralized contact center experience, helping customers get consistent and streamlined information.
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Success Through Collaboration: USPS and GSA “Pointing” Identity in the Right Direction
GSA and the United States Postal Service (USPS) have joined forces to solve the credentialing problem that many federal agencies are experiencing during this extraordinary health crisis. The collabora… -
Are You Securing Your Digital Workforce?
What’s A Digital Workforce?A digital workforce is made up of digital workers, which are automated, software-based tools, applications, or agents that perform a business task or process. These processe… -
The Verified Products Portal Aims to Improve GSA’s Buying and Selling Experience
Great things are on the horizon, as the Federal Acquisition Service (FAS) continues to make progress under the Federal Marketplace (FMP) initiative. In the coming months, you will be hearing more info… -
OASIS On-Ramps are Complete! What’s Next?
In 2018, the federal Category Management Leadership Council (CMLC) asked GSA to increase the industrial base available through its OASIS contract program. While we hadn’t planned on tackling a large o…